Panasonic telephone systems Dubai companies rely on can effectively help improve your customer service. That true seeing as, including other attributes, a Panasonic PBX introduces features meant for the improvement of the quality of phone calls involving support personnel and customers. Here are tips for exploiting the strengths of PBX phone communications at the office to keep your customers impressed:
One way to ensure great customer service is to make a provision for callers to reach company representatives including when the targeted employee has left the office. Given that a likely customer is calling during normal business hours, you could harness the mobility attributes your IP-capable Panasonic PBX has to facilitate access by staff to your business phone communication network from any place with broadband internet and a supported mobile device. Linking your business phone to an IP network makes it unnecessary for users to be at the office to leverage the infrastructure.
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The Right Number of Support Staff
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In case you’re running a business with a lot of daily customers, it’s not uncommon to have so many of them getting in touch with your support department for assistance with particular concerns. Therefore, it’s appropriate to employ the right size of support staff to receive inbound calls from valued customers each day.
However, you need to identify a Panasonic PBX office phone system that can simultaneous accommodate the number of users deployed at the customer care desk each time. There are systems meant for just five users, and others built to support thousands of simultaneous phone connections. The multi-user function is handy in case you want a good number of your daily callers served by a real person.
Quality Enhancement Coaching
If your PBX phone has coaching tools, you can utilize it to help personnel raise the quality of their telephone interactions with customers. Barge is an example of a tool that lets a supervisor overhear a conversation between an employee and customer on phone, without letting them know. Also a viable tool, whisper makes it possible for a superior to listen in on a telephone conversation and provide information in undertone to an agent, who may then share it with the caller, or give directions for what the agent should do in response to a particular customer’s demands.
You could also advance your customer service improvement goals with the call recording feature. Despite call recording not being meant for mentorship while on the call, evaluating recorded conversations can form the basis of quality improvements on areas of weakness.
While picking Panasonic telephone systems Dubai offers nowadays, be sure to consider functions that can help boost customer service.